Delivery and returns

DELIVERY SERVICE

All items purchased from Frisky Partridge are carefully packaged by hand to ensure that your goodies arrive in pristine condition. All parcels are sent using established UK couriers (normally Royal Mail and DHL).

Please note Royal Mail deliveries can be unpredictable and outside of our control.  We appreciate your patience and understanding.

No orders are processed on Saturdays, Sundays or Bank Holidays and there are no Sunday or Bank Holiday deliveries.

UK DELIVERY ONLY

We aim for all orders to be dispatched within 3 working days unless you either select the next day or Saturday option.

Shipping costs are calculated automatically at checkout according to the combined weight of your purchases and the delivery destination.

TERMS & CONDITIONS OF BUSINESS

DEFINITIONS

In these conditions, the following terms shall have the following meanings:  “Company” shall mean Frisky Partridge;  “Customer” shall mean the purchaser of goods (who must be 18 years or older if purchasing alcoholic products) and/or services from the Company; “Recipient” (who must be 18 years or older if receiving alcoholic products) shall mean the Customer or other person intended to receive the goods notified to the company in the order;  “Contract” shall mean any contract for the sale of goods from the Company;  “Goods” shall mean any goods forming the subject of this contract, including parts and components or materials incorporated in them.

EXISTENCE OF CONTRACT

No contract shall come into existence until the Customer’s order (however given) is accepted by the company.

These conditions shall be incorporated into the Contract to the exclusion of any terms or conditions stipulated or referred to by the Customer. No variation of amendment to these terms and conditions shall be valid unless committed to writing and signed by both parties.

These terms and conditions shall embody the entire understanding of the parties hereto in respect of the matters contained or referred to herein and there are no other promises, terms, conditions or obligations, oral or written, expressed or implied, other than those contained in these terms and conditions.

 

 

PAYMENT

The completion of the order and transmission of the same will form a binding order from the Customer, the costs for which are due immediately.  No goods will be dispatched until payment in full has been received.

REFUND

In the event of any material defect or failure being notified in writing to the Company, the Company shall at its discretion raise an appropriate refund or credit to the Customer’s order.  Any error or omission that is the responsibility of the Customer is not eligible for refund, but will be considered by the Company at its discretion.

RISK, DELIVERY AND PERFORMANCE

Risk in the goods passes when they are delivered on behalf of the Customer.

The Company shall not be liable for any penalty, loss, injury, damage or expenses arising from any delay or failure in delivery or performance from any cause at all, nor shall any such delay or failure entitle the Customer to refuse to accept any delivery or to repudiate the Contract

The Company shall not be liable for goods not received by specified dates whether due to a failure on the part of the Company, Customer and any other third party. All endeavours will be made to meet specified dates for delivery.

Incorrect delivery details supplied by the Customer are the Customer’s responsibility and the Company cannot be held liable if the Recipient is not at the address supplied at the time of delivery and re delivery is attempted or indeed the address is incorrect. The Company reserves the right to charge an additional carriage fee if the items need to be re directed to a new address.

If the Recipient fails to take delivery of the Goods or any part of them when delivery is attempted then the company arrange for the return of these Goods for which a charge will be payable by the Customer.

The Recipient must check all items carefully and notify the Company for any items which are incorrect or incomplete. In the event of receiving damaged goods, the Company must be notified in writing within 24 hours.

All refunds are at the Company’s absolute discretion. Items that have been dispatched will have incurred a delivery charge which is non refundable.

Delivery where shown as included provides for the delivery of the Goods to any UK mainland destination. Full postcodes are required. A supplement will be due and will be advised to the Customer for any deliveries destined for Scottish Highlands and Islands, Eire, Northern Ireland, Isle of Man, Isle of Wight and the Channels Islands.